10 Nov 2015

Mercy Hands - Launch of the Iraqi Telemedicine Center

Iraqi Telemedicine Center



The Iraqi Telemedicine Center (ITC) is the first Iraqi telemedicine initiative, founded in 2014 by Mercy Hands for Humanitarian Aid. The idea of establishing the center came as a result of the reality of healthcare sector and the humanitarian crises in Iraq and the whole region. The main problems the healthcare sector in Iraq suffers from are: 1) Shortage in healthcare personnel and medical specialties; 2) Poor healthcare infrastructure; 3) Difficulties to access physicians, clinics, and hospitals either due to long distance, security concerns, lack of transportation means, or time constraint; 4) The high cost of healthcare services and limited purchase power of the patients; and 5) In times of humanitarian crises, the aforementioned problems worsen because of the impact of disasters on healthcare system and usually inefficient response of healthcare authorities. The humanitarian context in Iraq allows for the utilization of telemedicine techniques and technologies, as majority of IDPs and disaster affected people own phones and they reside or move in areas provided with phone and Internet services.

The goal of the center is to improve access to healthcare in Iraq by utilizing the Internet and other telecommunication technologies. All the services provided by the center are free and are available to all people in need regardless of their location, religion, sect, race, gender, or any other personal characteristics.

Mercy Hands for Humanitarian Aid self-funded the establishment of ITC without any contribution from an external party. ITC is not affiliated with any religious or political party or any organization with suspicious agenda.

ITC invites all Iraqi healthcare personnel (physicians, dentists, psychologists, etc.) to volunteer and become members of ITC.  Interested candidates can submit their application to

For more information, please visit www.tele-doctors.com or call 00964 7901166147


Our vision is to have a comprehensive and integrated healthcare system in Iraq that serves all patients regardless of their backgrounds, financial capabilities, and geographic location. One of the main features of this healthcare system is the ability to adjust and respond to disasters and humanitarian crises.


The mission of ITC is to improve healthcare system in Iraq by utilizing telemedicine technologies. We directly provide healthcare services and support the work of governmental and nongovernmental healthcare institutions by training and/or providing them with telemedicine technologies.

Areas of Operation

Our main areas of operation are:

We provide health care services over a distance through the use of telecommunications technology. These services are available to all Iraqis. Examples of our telemedicine services are telediagnosis and teleconsulting and telecounseling.

Distance Education
We utilize telecommunications technology to conduct virtual conferences that connect experts from different parts of the world with academic and health care sites in Iraq.

We advocate for public policies that support better health, better care and lower costs to ensure affordable, high quality, people-centered care for all Iraqis. The main focus of our advocacy is on greater use of remote patient monitoring and telehealth technologies. That includes advocating for expanding Internet services and improving its availability and affordability.

Disaster Response
In coordination with other humanitarian players on ground, we try to respond to disasters and humanitarian crises anywhere in Iraq in a timely manner. Currently, our Humanitarian and Disaster Response Telehealth Program is in the phase of planning and fundraising.


Khaldoon Al-Moosawi
Executive Director
Mercy Hands for Humanitarian Aid
P: 00964 7901166147

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